I have to watch how much I go in!! Staff is friendly and helpful and the product is always beautiful and high quality.
Furniture store with different types of furniture that can be custom done such as a sofa or stock items that can be available for delivery next day or sometime same day
Got my living room furniture here had trouble with the financial company because the company gave them wrong address finally got it straightened out but had to pay a late fee was not a happy camper
I've had so much trouble with these people I don't know where to start. I'll start with the delivary, it was two hours past the four hour window I was given. Then they didn't have the correct hardware to attach a bed frame to the headboard. When they finally modified bolts too long to attach the frame and headboard they didn't tighten the bolts down, I took care of that. Before the truck was hardly out of my driveway I called the showroom, Lynn Underwood Store Manager answered. The $700 + tax recliner just wasn't working for me. I was told by Lynn that she would check with her manager later that evening about swapping it out and would call me back, she didn't. My follow up calls were mostly never returned but after a few days she said I could come in and pick out another recliner and they would just swap it out. I did that, went to their Morehead City store, sat in every recliner on the floor and finally selected one. She convinced me to let her send me some pictures of better quality recliners from their Havelock store. I agreed but promised pictures were not received. I gave her another email address, after more than a week had passed, and finally she sent me a few pictures. At her request, I drove to Havelock and picked out another chair approximately the same price as the original chair and sent her the info she needed to pull from inventory. She sent me an email saying she was working on that for me and that she would be in touch. Three days passed and no word from her. Finally my frustration got the best of me and I sent her another email noting I was ready to over her head, still no reply. Today I called her again, three weeks have passed now, and she once again puts me off while she contacts her district manager. I asked for that contact info which she refused to give me but "promised" she would have him call me within an hour or so. It's been about two and a half hours and I've not heard anything, big surprise. My next step is to log a complaint with the Secretary of State Office and the Better Business Bereau. Through the Secretary of State I can get the names and phone numbers of someone over Lynn Underwood. It's public information available on any company.licensed to do Business in NC. I also recorded my phone calls with her for future reference.
I was given a price on a sofa/chair, however when I returned to buy it, the quoted price wasn't honored. I won't be doing business with them.
Furniture Distributors is a US Furniture Store based in Newport, North Carolina. Furniture Distributors is located at 5458 US-70, Newport, NC 28570, USA.
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