I have gone to this laundromat for 6+yrs, but I refuse to go, ever, again. Today as I was doing laundry, my son began to run around with another little boy. I corrected him a couple of times while putting laundry into the washers. Suddenly, I hear a worker literally SCREAMING at my son and the other little boy that they need to stop. She then began screaming at me and the other gentleman who had brought the other boy, that if we couldn't control our children, that we would have to leave. She then went on to say (scream) that if we didn't control them, she could call Social Services, because they have cameras there (to prove our lack of control). Later she came up to me specifically, and told me that she has received numerous complaints from other customers about my son's behavior, and that I should go to another laundromat. Let me be clear. My son is not perfect. He can sometimes be annoying and/or misbehaved, as ALL 5y/o boys can. But I have never received a verbal complaint from anyone, neither customers nor staff. In fact, maybe about a year ago, another worker complimented how well behaved my son was. I told her (the worker today) this is the 1st time anyone has ever spoken to me about my son's behavior, to which she forcefully stated that it wasn't, and that they have cameras to prove I've been there before, blah blah blah. (Never stated they have proof of his poor behavior before today...) I have never been treated so disrespectfully in any business establishment. I don't know if that worker got me confused with someone else... I don't care. You don't go screaming at children or adults, when they're customers. You speak rationally & calmly. And don't go threatening CPS. That goes well beyond unprofessional. Sounds vindictive because you're ticked off.
I used their dry cleaning service and had two issues, 1. WAY OVERPRICED same price for shorts and pants and nearly $7.00 per shirt and I was not informed of these outrageous prices beforehand it ended up being a $300 bill for 30 items. And after paying my outrageous bill while I was still in front of the kind woman who works there I noticed not 1 but 2 of my irreplaceable items were completely ruined and the woman agreed that it was not like that when I brought it in. My silk skirt was burned and the rest stiff, and my jacket with a vinyl belt was melted. The nice woman was not able to offer me any sort of discount I was told I had to take it up with the owner the following day. Needless to say you have been fairly warned I wish I had been notified I was going to be ripped off, plus they ship all of your belongings to New Bern
UPDATE: THE OWNER contacted me telling me if I didn't take this review down that she would respond with a nasty review about myself, let me explain Due to my complete shock of the entire situation from price to ruined items I accidentally wrote a check out of my old check book when I got home i called the following morning when they were open and gave a credit card number and apologized for my innocent mistake. The owner was extremely nasty and was only concerned with the fact that I would ruin her business' reputation with a truthful and honest review to protect other customers. I informed her my husband was military and would be filing a complaint about her business and she hung up on me. Dirty business folks.
If I could give this 0 stars I would, paid $8 for the no touch car wash.... sprayed our truck then it stopped and said car wash complete, didn't wash, didn't do anything but spray it with water and said exit. The sprayer was stuck in the middle of the exit so we had to back up out of it, went to go find someone to get it fixed or a refund and there was no one in sight, won't be coming back.
This place has gone downhill. The washers spin poorly which means extra time in the dryer.....cha ching. Staff is friendly when available but they can only do so much.
They leave the open sign on all night. Which in this town means your open. Then they chase you out saying they are closed
Cowell S Cleaners Laundromat Car Wash is a US Car Wash based in Newport, North Carolina. Cowell S Cleaners Laundromat Car Wash is located at 7109 US-70, Newport, NC 28570, USA.
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